Search tickets
Zendesk Search Tickets is a powerful API integration tool that allows users to efficiently search and retrieve support tickets from Zendesk using advanced query syntax. Designed to streamline customer support management, it leverages Zendesk's Search API to deliver fast and accurate ticket results.
Features
- Advanced search capabilities using Zendesk's search syntax for precise ticket retrieval.
- Customizable sorting options including fields like assignee, status, date, and priority.
- Pagination support to navigate through large volumes of tickets easily.
- Support for Enterprise-level customization with subdomain specification.
- Integration-ready API schema compatible with Pipedream workflows for seamless automation.
Benefits
- Enhances customer support efficiency by quickly locating relevant tickets.
- Improves team productivity with flexible sorting and filtering options.
- Scales effortlessly for enterprise needs with custom subdomain handling.
- Simplifies data management by enabling controlled pagination of search results.
- Facilitates automation and integration, reducing manual workload for support teams.
Description
Searches for tickets using Zendesk's search API. See the documentation.
Parameters
6 parameters
| Name | Type | Description |
|---|---|---|
| queryrequired | string | The search query to find tickets. You can use Zendesk's search syntax. Example: |
| sortBy | enum | Field to sort tickets by |
| sortOrder | enum | Sort order (ascending or descending) |
| limit | integer | Maximum number of tickets to return |
| customSubdomain | string | For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is |
| page | integer | The page number to retrieve. Default is 1. |