Tool
Create casecomment
The Salesforce REST API Create CaseComment tool enables users to seamlessly add detailed comments to specific Salesforce Cases, enhancing case management and communication within the Salesforce ecosystem. It supports visibility control and ensures comments are correctly linked to their parent cases.
Features
- Create detailed Case Comments with up to 4,000 bytes of text.
- Associate comments directly to a specific Salesforce Case using ParentId.
- Control visibility of comments with the IsPublished flag for customer-facing portals.
- Integrates smoothly within automation workflows using the Pipedream connector.
- Comprehensive API support with clear documentation for easy implementation.
Benefits
- Enhances collaboration by allowing internal notes on cases that can be shared or kept private.
- Improves customer support by enabling published comments visible in Self-Service portals.
- Streamlines case management by automating comment creation through API integration.
- Ensures data accuracy by linking comments directly to the appropriate Salesforce Case.
- Saves time and reduces errors with programmatic comment creation in complex workflows.
Description
Creates a Case Comment on a selected Case. See the documentation
Parameters
3 parameters
| Name | Type | Description |
|---|---|---|
| CommentBody | string | Text of the CaseComment. Max size is 4,000 bytes. |
| ParentIdrequired | string | ID of the parent Case. |
| IsPublished | boolean | Indicates whether the CaseComment is visible to customers in the Self-Service portal. |
