Tool
Get conversation
The Get Conversation tool by Intercom allows users to retrieve comprehensive details of specific conversations, including metadata, message history, contacts, and assignment information. Designed for seamless integration, it provides in-depth insights essential for customer support and communication analysis.
Features
- Retrieve full conversation metadata including state, priority, and timestamps.
- Access complete message history with all parts of the conversation.
- View associated contacts and tags linked to the conversation.
- Get assignment and team details managing the conversation.
- Easy integration following a search_conversations call to obtain full conversation content.
Benefits
- Enhances customer support by providing complete context of each interaction.
- Improves team collaboration with clear assignment and team information.
- Enables thorough analysis of conversations for better decision making.
- Saves time by fetching all relevant conversation data in a single call.
- Supports improved customer relationship management with detailed contact associations.
Description
Retrieve complete details for a specific Intercom conversation.
Returns:
- Full conversation metadata (state, priority, timestamps)
- Complete message history with all conversation parts
- Associated contacts and tags
- Assignment and team information
Use this after search_conversations to get full conversation content.
Parameters
1 parameter
| Name | Type | Description |
|---|---|---|
| idrequired | string | The ID of the conversation to retrieve |