Tool
Create ticket
The Zendesk Create Ticket tool, integrated via Pipedream, enables seamless creation of customer support tickets directly through automated workflows. It streamlines the support process by allowing users to initiate tickets with customizable details such as priority, status, and comments.
Features
- Create support tickets quickly using automated workflows.
- Customize ticket properties including subject, priority, and status.
- Add detailed comments to provide context within each ticket.
- Supports Enterprise Zendesk accounts with custom subdomain specification.
- Easy integration with Pipedream for flexible and scalable automation.
Benefits
- Enhances customer support efficiency by automating ticket creation.
- Reduces manual effort in managing customer issues.
- Improves workflow consistency and accuracy with predefined ticket inputs.
- Facilitates better prioritization and tracking of support requests.
- Supports enterprise needs with customizable subdomain options for segmentation.
Description
Creates a ticket. See the documentation.
Parameters
5 parameters
| Name | Type | Description |
|---|---|---|
| ticketCommentBodyrequired | string | The body of the comment. |
| ticketPriority | enum | The priority of the ticket. |
| ticketSubject | string | The subject of the ticket. |
| ticketStatus | enum | The status of the ticket. |
| customSubdomain | string | For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is |
