Zendesk
Zendesk is a powerful customer support platform that seamlessly integrates with your existing systems to streamline ticket management and improve user experience. Designed for efficiency, Zendesk helps businesses deliver exceptional customer service with ease.
Features
- Easy integration with your Zendesk account for seamless ticket management
- Centralized platform to track and respond to customer support tickets
- Automated workflows to prioritize and resolve issues faster
- Real-time updates and notifications to keep your team informed
- Comprehensive analytics and reporting to monitor support performance
Benefits
- Enhances customer satisfaction through faster response times
- Improves support team productivity by simplifying ticket management
- Reduces response errors with automated workflows
- Provides valuable insights to optimize support operations
- Scales effortlessly to support growing customer bases
Available tools
13 actions available as tools
Search tickets
Searches for tickets using Zendesk's search API. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/#search-tickets).
Update ticket
Updates a ticket and optionally manages tags. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket). IMPORTANT: The arguments have specific formats. Please follow the instructions below: - ticketTags: Return JSON in this format: string[]
Set ticket tags
Set tags on a ticket (replaces all existing tags). [See the documentation](https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/#set-tags). IMPORTANT: The arguments have specific formats. Please follow the instructions below: - ticketTags: Return JSON in this format: string[]
Remove ticket tags
Remove specific tags from a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/#remove-tags). IMPORTANT: The arguments have specific formats. Please follow the instructions below: - ticketTags: Return JSON in this format: string[]
List tickets
Retrieves a list of tickets. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#list-tickets).
List ticket comments
Retrieves all comments for a specific ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#list-comments).
List macros
Retrieves all macros. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/#list-macros).
List locales
Retrieves all locales. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/account-configuration/locales/).
Get user info
Retrieves information about a specific user. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/users/users/#show-user).
Get ticket info
Retrieves information about a specific ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#show-ticket).
Delete ticket
Deletes a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#delete-ticket).
Create ticket
Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).
Add ticket tags
Add tags to a ticket (appends to existing tags). [See the documentation](https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/#add-tags). IMPORTANT: The arguments have specific formats. Please follow the instructions below: - ticketTags: Return JSON in this format: string[]
