Tool
List tickets
Zendesk List Tickets is a powerful AI-driven tool that enables seamless retrieval and management of customer support tickets via the Zendesk API. Designed to enhance helpdesk efficiency, this tool allows users to quickly access and sort ticket data according to their specific criteria.
Features
- Fetches a comprehensive list of Zendesk tickets with ease.
- Supports sorting tickets by various fields such as assignee, status, creation date, and more.
- Allows sorting order customization (ascending or descending) for better data organization.
- Enables limiting the number of tickets retrieved to optimize performance.
- Supports specifying a custom subdomain for Enterprise Zendesk accounts to ensure accurate data access.
Benefits
- Streamlines customer support ticket management for faster resolution.
- Improves helpdesk workflow by allowing tailored ticket sorting and filtering.
- Enhances data retrieval efficiency with limit controls to avoid overload.
- Offers flexibility for enterprise users through custom subdomain specification.
- Integrates seamlessly with existing Zendesk infrastructure for a unified experience.
Description
Retrieves a list of tickets. See the documentation.
Parameters
4 parameters
| Name | Type | Description |
|---|---|---|
| sortBy | enum | Field to sort tickets by |
| sortOrder | enum | Sort order (ascending or descending) |
| limit | integer | Maximum number of tickets to return |
| customSubdomain | string | For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is |
