Tool
List macros
Zendesk List Macros is a powerful AI-integrated tool that allows users to retrieve and manage Zendesk macros efficiently. It simplifies access to various macro categories, active states, and group-specific macros, enhancing your customer support workflows.
Features
- Retrieve all macros with precise access level filters including personal, agents, shared, and account.
- Filter macros by active or inactive status to focus on relevant workflows.
- Sort macros by multiple criteria such as alphabetical order, creation date, usage in different time frames, and update timestamps.
- Support for filtering macros by categories and specific group IDs for organized management.
- User-friendly API integration with detailed documentation to streamline macro management processes.
Benefits
- Save time by quickly accessing and managing Zendesk macros tailored to your team's needs.
- Improve customer support efficiency through organized and filtered macro retrieval.
- Optimize support workflows by prioritizing frequently used or recently updated macros.
- Enhance collaboration with team-based and account-wide macro visibility.
- Leverage detailed sorting and filtering options to make data-driven support decisions.
Description
Retrieves all macros. See the documentation.
Parameters
7 parameters
| Name | Type | Description |
|---|---|---|
| access | enum | The access level of the macros to return |
| active | boolean | Filter by active macros if |
| macroCategory | string | The category of the macro |
| groupId | string | The ID of the group |
| sortBy | enum | The field to sort the results by |
| sortOrder | enum | Sort order (ascending or descending) |
| limit | integer | Maximum number of macros to return |