Set ticket tags
Zendesk Set Ticket Tags is a powerful integration tool that allows you to easily update and manage tags on your Zendesk support tickets. It replaces all existing tags on a ticket quickly and efficiently, streamlining ticket categorization and workflow management.
Features
- Set or replace all tags on a Zendesk ticket with a single API call.
- Accepts an array of tags to be applied, ensuring flexible ticket labeling.
- Supports specification of ticket ID to target specific tickets for tagging.
- Allows overriding of the Zendesk subdomain for enterprise accounts, enabling multi-domain management.
- Comes with clear documentation and structured input requirements to ensure easy integration with your workflow.
Benefits
- Enhances ticket organization by applying precise and relevant tags.
- Improves support team efficiency through automated tag management.
- Simplifies tagging process, reducing manual errors and saving time.
- Offers customization for enterprise users with multiple Zendesk subdomains.
- Facilitates better reporting and analytics based on ticket tags for improved customer support insights.
Description
Set tags on a ticket (replaces all existing tags). See the documentation.
IMPORTANT: The arguments have specific formats. Please follow the instructions below:
- ticketTags: Return JSON in this format: string[]
Parameters
3 parameters
| Name | Type | Description |
|---|---|---|
| ticketIdrequired | string | The ID of the ticket. |
| ticketTags | string[] | Array of tags to apply to the ticket. These will replace any existing tags on the ticket. |
| customSubdomain | string | For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is |