Tool
Get ticket info
The Zendesk Get Ticket Info tool enables users to quickly retrieve detailed information about specific support tickets from their Zendesk account, helping streamline customer support processes.
Features
- Fetch detailed data for any Zendesk ticket by specifying the ticket ID.
- Supports Enterprise accounts with custom subdomain input for flexible integration.
- Direct integration with Zendesk API to ensure real-time and accurate ticket information.
- Simple input schema requiring only ticket ID and optional enterprise subdomain.
- Includes comprehensive documentation link for easier setup and usage.
Benefits
- Quick access to detailed ticket information saves time for support teams.
- Improves customer service efficiency by providing instant ticket insights.
- Supports multiple Zendesk account types including Enterprise for wider usability.
- Easy to configure and integrate into existing workflows with minimal setup.
- Helps maintain up-to-date records by pulling live data directly from Zendesk.
Description
Retrieves information about a specific ticket. See the documentation.
Parameters
2 parameters
| Name | Type | Description |
|---|---|---|
| ticketIdrequired | string | The ID of the ticket. |
| customSubdomain | string | For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is |