Update ticket
Zendesk Update Ticket is a powerful tool that enables users to efficiently update support tickets and manage associated tags within Zendesk. It streamlines ticket management by allowing changes to ticket status, priority, subject, and comments with ease.
Features
- Update ticket status, priority, subject, and comments seamlessly.
- Manage ticket tags efficiently with options to set, add, or remove tags.
- Support for both Markdown and HTML formats in ticket comments.
- Ability to specify public or private visibility for ticket comments.
- Option to configure custom subdomains for Enterprise Zendesk accounts.
Benefits
- Enhances customer support workflow by simplifying ticket updates.
- Improves ticket organization through dynamic tag management.
- Facilitates clear and flexible communication with support agents and customers.
- Supports customization for enterprise-level Zendesk environments.
- Saves time by automating routine ticket update tasks.
Description
Updates a ticket and optionally manages tags. See the documentation.
IMPORTANT: The arguments have specific formats. Please follow the instructions below:
- ticketTags: Return JSON in this format: string[]
Parameters
10 parameters
| Name | Type | Description |
|---|---|---|
| ticketIdrequired | string | The ID of the ticket. |
| ticketCommentBodyrequired | string | The body of the comment. |
| ticketCommentBodyIsHTML | boolean | Whether the comment body is HTML. Default is |
| ticketPriority | enum | The priority of the ticket. |
| ticketSubject | string | The subject of the ticket. |
| ticketStatus | enum | The status of the ticket. |
| ticketCommentPublic | boolean | Whether the comment is public. Default is |
| customSubdomain | string | For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is |
| ticketTags | string[] | Array of tags to apply to the ticket. These will replace any existing tags on the ticket. |
| tagAction | enum | How to handle the tags: set (replace all existing tags), add (append to existing tags), or remove (remove specified tags) |
